Something not working? It’s not you, it’s us. We always try our best to ensure you’re 100% satisfied with your purchase, but we understand that sometimes things just don’t work out. Below is the 411 if you would like to return an item:
Regular priced merchandise may be returned for a full refund, store credit, or exchanges within 14 days of delivery
Holiday gift return policy: If buying as a gift, you have until January 7th to return for store credit or exchange with receipt. Please note that sale items and doorbusters are final sale and will not be accepted for store credit or exchange.
FINAL SALE. No turning back now...the following items are not eligible for return:
- Accessories (jewelry, hats, scarves, purses, belts, etc)
- NikiBiki tank tops
- Sale items
- Quay Sunglasses
Take Care. To be eligible for a return, your item must be unworn and in the same condition that you received it. Original tags must be included in return, and if you are able, please include the receipt so we can quickly and efficiently process your return!
Damaged Items: We do our best to quality check all of our items, but if you receive a damaged item let us make it up to you!
- Damaged item reports must be made within 3 days of receiving the garment, if it has been more than 3 days, we will not be able to replace the item.
- Original tags must still be attached to the damaged garment and we must be informed of the damage/defect before the garment is worn.
- If it has been within the 3 day period, we will cover return shipping costs as well as replace the garment.
IKT is not responsible for the following:
- Delays with UPS, FedEx or USPS delays.
- International duties or customs charges.
- Products that are lost or damaged in the mail. FedEx, USPS or UPS will be responsible once we ship the package.
- Once the package is marked delivered by USPS, FedEx or USPS you will need to contact whichever carrier was responsible for your package to obtain any information. Once the package has left our facility we are no longer held responsible.
- Please reach out to the carrier directly before reaching out to us if there is a problem with your tracking number or package delivery.
IKT does not offer price adjustments on previously purchased items.
Please mail merchandise or return in store:
215 Main St
Wayne, NE 68787